Wilson Nesbitt commits to CA consumer pledges

Wilson Nesbitt has committed to support and uphold Conveyancing Association consumer pledges which are designed to make the process of buying a house smoother and more efficient for our clients and partners elsewhere in the transaction.

The Pledges, which were launched in December 2012, are the conveyancing industry’s first ever set of customer service commitments that go above and beyond existing regulations and accreditation schemes. 

The Pledges ensure that as a CA member, we provide our customers with the transparent, efficient and professional service that home-buyers should expect when making one of the biggest decisions of their lives. 

The Pledges are as follows:

  1. Quality of service Members will provide a first rate conveyancing service to all clients, regardless of the value of the instructions
  2. Client satisfaction Members will ensure that its clients are satisfied with their service by requesting and acting on client feedback
  3.  Efficient processes Members will work to cut out delays in the conveyancing process and take steps to ensure that transactions run as smoothly as possible
  4. Title and registrationMembers will ensure that property is acquired with a good and marketable title and promptly registered at the Land Registry
  5. Combating fraud Members will take pro-active steps to protect mortgage funds and combat mortgage and property fraud
  6. Mutual support and trusted communityMembers will work towards a trusted community of conveyancers through mutual support and information sharing between members

Further details can be found on the CA by clicking here

If you are planning the purchase, sale or remortgage of a house in Northern Ireland and require a property solicitor to handle the conveyancing process for you, contact Wilson Nesbitt solicitors by calling 0800 840 9290.